Lock’N’Block®

Block with a Button.

Now you can lock or block your credit union debit card anytime, anywhere.

Lock’N’Block® is a new, first of its kind, card block service; it’s quick, easy, and convenient – whether your card has been lost or stolen, you can rely on Lock’N’Block® to protect you from fraud with the click of a button.

How it works
  • Login to your account via online, mobile web, or mobile app.
  • Click the Lock’N’Block® icon.
  • Select the card and toggle to either ‘lock’ or ‘unlock’.
  • That’s it!
Benefits for you
  • It’s quick, easy, and convenient.
  • Protects you from occurrences of fraud.
  • Empowers you to control access to your debit cards anytime, anywhere.
  • Provides peace of mind when your debit card is missing.


Lost or Stolen Debit Card
If your debit card is lost or stolen, you can immediately prevent any unauthorized transactions by using Lock’N’Block®.  Once you’ve locked your card and blocked any transactions, you will still need to report your card as lost or stolen by calling 1-888-277-1043.

Talk to us today about Lock’N’Block®.

Frequently Asked Questions

Have a question about Lock’N’Block®? Check here for the answer. Don’t see your question? We’re here to help! Contact us for more information.

What is Lock’N’Block®? Expand/Collapse

Lock’N’Block® is a mobile card lock service that allows you to lock your credit union debit card or block transactions by using the mobile banking app, mobile web, or online banking. Lock‘N’Block® makes it easier and faster for you to protect your accounts, as you will no longer have to call your branch to lock your credit union debit card if it’s lost or stolen.

When the card is “Locked”, all transactions are automatically declined, making fraudulent attempts to use the card either online, by phone or at ATMs and POS devices virtually impossible.

How does Lock’N’Block® work? Expand/Collapse

Lock’N’Block® is integrated into online banking and our mobile banking app. Once you suspect your card has been lost or stolen, all you have to do is log in to your account, click the Lock’N’Block® icon, select your card, and toggle to either ‘lock’ or ‘unlock’.

What if I don’t use the mobile banking app or online banking? Expand/Collapse

Lock’N‘Block® is accessible through online banking, mobile web, and the mobile banking app. If you have not already signed up for online banking, please sign up to take advantage of this feature.

If my card is lost or stolen, and I haven’t used Lock’N’Block, am I still covered for fraud losses? Expand/Collapse

Yes, all Interac debit cards are covered by Interac’s Zero Liability policy.

What happens if I find my card that I had locked? Expand/Collapse

Simply follow the same steps you took to lock the card to unlock it once again.Simply follow the same steps you took to lock the card to unlock it once again.

Is there a fee for using the service? Expand/Collapse

No, Lock’N’Block® is a complimentary service offered within our free mobile banking app and online banking.

Can I manage debit cards that I hold with other financial institutions in Lock’N’Block®? Expand/Collapse

No, you can only manage your credit union debit cards.

Can I manage my credit union Collabria Mastercard® and/or Collabria *Visa business card in Lock’N’Block? Expand/Collapse

No, this feature is designed to manage your credit union debit cards only.
 

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