COVID-19 Update



Member Notice. Updated July 30, 2020

A message from our CEO

Please click here for a message from our CEO, Renel Doucet.

Click here to access our Pandemic Financial Relief Form

Your health and safety is important to us

We recognize that COVID-19 is of serious concern for everyone and want to assure our members that we are taking care to safeguard the health and well-being of our members, employees, and their families.

The health and safety of our members, staff and visitors is our top priority. In order to safely serve you please note:

  • As directed by the Nova Scotia government, face masks are required to be worn in branch to help ensure everyone’s safety. 
  • Appointments must be booked for all other serviced such as loans, accessing safety deposit boxes, etc.
  • Please hand sanitize when entering the branches and observe the 2m distancing markers
  • Please use ramps to enter and stairs to exit
  • Do not come in-branch if:
    • You are experiencing flu-like or cold symptoms
    • You have a fever, or unexplained cough or shortness of breath
    • You travelled out of the Atlantic bubble in the last 14 days
    • You know or suspect you have been in contact with someone who has been diagnosed with COVID-19
We thank you for your understanding.

Payment Relief Support

We understand that you may be experiencing financial hardship as a result of COVID-19. We are working diligently to minimize impact for members and are here to support during this difficult time.

We are committed to working with personal and small business members on an individual basis to provide flexible solutions to help those have been impacted by the financial challenges associated with COVID-19.

To support this, we are offering several options for members. We encourage you to reach out to us directly to discuss your individual situation to determine the best solution for you.

For Individuals

  • Mortgages - Members holding residential mortgages may be eligible for a deferral of payments for up to six-months.
  • Term Loans - Members with personal term loans may be eligible for a deferral of payments for up to six-months.

For Businesses

  • Business members may be eligible for a deferral on their line of credit, loan and mortgage payments for up to six-months.

Contact Us

If you have been directly impacted by COVID-19 and are facing financial challenges, please reach out by contacting on of our branches or emailing us at cpcinfo@caissepopclare.com. You may also complete the Financial Relief Form and email it to us at we will follow up with you directly.

We are committed to working through this together.

Click here to access our Pandemic Financial Relief Form

Digital Banking Options

We remain committed to ensuring that banking with us continues to be as easy and convenient as possible.

You can access your account 24/7 through our Caisse populaire de Clare mobile app and online banking. Online banking and our mobile app offers you a safe, secure and easy way to complete your day-to-day banking needs such as:

  • Check account balance
  • View recent transactions
  • Make bill payments
  • Send an Interac e-Transfer®
  • Transfer money between your accounts
  • Deposit cheques
You can logon to our online banking at: www.caissepopclare.com or download our mobile app:


You must be signed up for MemberDirect™ to access our numerous electronic banking services. If you are not yet signed up, call your branch and we will be happy to assist you. For more information on how to use our digital banking services you can contact us at cpcinfo@caissepopclare.com or at one of the numbers below.
  • Meteghan Branch - 902-645-2661
  • Church Point Branch - 902-769-3132
  • Business Centre - 902-769-5312

New to online options?
Here are How-To Videos and Guides to help:

Mobile Banking App: A short video about our mobile app and how easy it is to access your finances online.
Online Access: An overview of online banking and how to access to your account 24/7.
Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.


We understand our digital options may not be an option for everyone which is why we also offer TeleService. TeleService allows you to access your account(s) 24 hours a day through your telephone. Utilizing your account number, branch number (229) and a 5-digit security code, you can receive balances and transaction information, transfer money, pay bills or reverse an incorrect bill payment - all from the convenience of any touch-tone phone.

Caisse populaire de Clare automated TeleService Number is 1-800-963-4848. Call one of our branches to learn more.

Protect Yourself from Fraud

Unfortunately, scammers will try to take advantage of situations like this.  Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information.  Caisse populaire de Clare wants you to know that we take the safety and security of your information seriously.

If you ever receive an email that appears to be from someone at our branch, please call 902-769-5312 or send us an email at cpcinfo@caissepopclare.com to confirm whether the email is legitimate before responding.  


We also want to assure you that we are taking additional precautions to keep our branches clean including implementing deeper cleaning procedures and are in the process of providing additional hand sanitizers. We are actively monitoring the situation and will take guidance from public health authorities as we look to keeping you informed.

For more information on COVID-19, please visit the following websites:

            Nova Scotia’s Public Health
            World Health Organization (WHO)
            Government Travel Advice and Advisories

Thank you for your business and continued trust. Please continue to visit this page for further updates as they become available.
 

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