Browsers are the software programs you use for the World Wide Web and they have seen improvements over the years. Please ensure that the browser you are using to access your account online is a current version.

We recommend using 128-bit browsers, containing the highest level of encryption generally available. It also provides you with the best protection when sending confidential information over the Internet. Updating your browser will allow us to provide the best and most-secure experience online.

Please note Caisse populaire de Clare is not responsible for any difficulties in downloading and installing the software.

A cookie is a small file that sits on your computer and contains certain information that a Web site creates. A cookie also sends it to your browser to remember your information.

As you use the site, cookies are passed back and forth between our server and your browser.

Specifically, we use two kinds of cookies - session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date. We use persistent cookies to support optional features that provide you with the ability to make it easier to use.

We use a session cookie to maintain the integrity of your Internet banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store personal information, like your name, date of birth, or financial information (your accounts and balances). Your browser must accept the session cookie for you to use Online Banking.

Most recent browser versions allow the user to set some control over which cookies are accepted and how they're used. Many browsers will allow you to accept cookies from only known, reliable sites that you select such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version. We also encourage you to review the Help section of your browser to learn more about its specific control features.

Encryption is the process of converting data into a secure and random format for transmission. That makes it extremely difficult for anyone but the intended user to decode. It is just like writing a letter, converting it into secret code and mailing it. After, the recipient descrambles the secret code upon receiving the letter. There are 2 levels of encryption generally available in web browsers: 40-bit encryption, and 128-bit encryption. MemberDirect requires users to have a web browser that supports 128-bit encryption.

128-bit encryption has (three followed by 26 zeroes) times as many ways to convert the data into code than 40-bit. Most browsers support 40-bit encryption but we recommend using 128-bit encryption. We recommend the 128-bit because it offers the highest level of protection when using online banking and sending confidential information.

MemberDirect requires users to have a web browser that supports 128-bit encryption.

This site is best viewed at screen settings of 800 by 600 pixels or 1024 by 768 pixels. To change your screen setting, RIGHT MOUSE CLICK on your DESKTOP and select PROPERTIES. Then, click on the SETTINGS tab and adjust the SCREEN RESOLUTION AREA. Click on APPLY. Then, click OK.

A plug-in is an optional application that you can download and store on your hard drive. Your computer may not be able to play sounds, video clips or animations without the proper plug-ins. This site takes advantage of several plug-ins necessary to receive features such as animated images. Below is a complete list of plug-ins used on the site and where you can download them.

Please note Caisse populaire de Clare is not responsible for any difficulties in downloading and installing the software.

The Java Virtual Machine developed by Sun Microsystems enables just about any online application. This includes Caisse populaire de Clare online calculators to run on just about any computer, anywhere.

To install the latest Java Virtual Machine on your computer please visit Sun's download page. This detects whether automatic installation is available for your system when you click on "Java download".

For more information about the Java Virtual Machine and/or how to troubleshoot issues, please see the Java Technology website.

Choose the 'sign-in' button from the top left-hand side and choose 'My Profile'. Login using your existing username and password, then make the required changes to your profile. Once done, save your changes and your new information will be displayed.

Please contact us using our online support feedback form. For general inquiries please contact us.